I was at work (at the time as a call center supervisor). I took a call from a customer in New York City who said something had happened. No one knew what. A few of us flipped on the news in the break room a couple minutes before the 2nd plane hit. Until that moment, most of us thought it was some kind of accident. I mean, planes had hit skyscrapers before.
When the 2nd plane hit, it was clear it was deliberate.
The sadness I felt on that day grew to be replaced with anger and hatred, which is probably unfortunate. I tried to understand it, to understand WHY they did it. I doubt I ever will.
Attacking the military is one thing. Attacking civilians is never okay. This was the work of cowardly animals.
Now I'm starting to get on a soapbox, so I'll stop.